Support

Write to soporte@fadenoapp.com. We answer on working days.

How it works

The images in this section recreate the app with sample data.

Who is speaking

Step by step in the guide.

Fadeno tells apart the voices coming through the call audio and labels them S0, S1, S2… as they appear. Your own voice, which comes through the microphone, always shows as Yo (“me”).

• Participants. Type the names of the people attending, before you start (when you prepare the meeting) or during it, in the side panel. Their names then transcribe correctly from the first word, and Fadeno uses them to work out who is speaking.
• Speakers. In the side panel, type a name next to each label. From then on the transcript uses that name. If you get it wrong, the ↺ arrow removes it.
• When the meeting ends, Fadeno reads the whole conversation to name any voices still unidentified — for example, when someone says “Thanks, Priya” right before S1 speaks. Names you typed yourself always take priority.

Vocabulary

Step by step in the guide.

Vocabulary is your list of tricky words: product names, acronyms, team jargon or unusual surnames. Fadeno hands it to the transcription service when recording starts, so they’re recognised from the first word.

• One term per line. Add only the ones that transcribe badly.
• You can edit it when you prepare the meeting, in the side panel or in Settings (⌘,). The words in the meeting topic count as vocabulary too.
• Changes made during a recording apply to the next one: they can’t correct what has already been transcribed.

Catch me up

Step by step in the guide.

If you get distracted or join late, press Catch me up (or ⌥Space). Fadeno reads what was just said and explains it in three parts:

• What happened: what was being discussed.
• Why it matters: what was decided or what’s at stake.
• What’s expected of you: whether someone asked you for something. If nobody did, it says “Nothing so far” — it doesn’t make up tasks.

The recording doesn’t stop. You can hide the summary and open it again with View summary. So it knows when people are talking to you, tell it what they call you in Set up my names.

Ask Fadeno

Step by step in the guide.

Ask in plain language and Fadeno answers from what was said. You choose where it looks:

• This meeting (only while recording): answers about everything said so far in the meeting in progress, not just the last few seconds. For example: “What options are on the table?” or “Is there any question left unanswered?”.
• Past meetings: searches the minutes of your saved meetings, picks the most relevant ones and answers from them. It tells you how many it used. For example: “Which go-live date did we agree?”.

Fadeno doesn’t guess which one you mean, because “what was said earlier” could be ten minutes ago or last week. And it’s different from Catch me up: that one summarises the last moments in a fixed format; here you ask whatever you want.

Privacy

Step by step in the guide.

• Your meetings are stored on your Mac. Transcripts, minutes and translations live in the folder you choose in Settings → Storage. If that folder syncs with iCloud, pick another one if you don’t want them uploaded.
• Audio is not stored. While you record, it travels encrypted to our server, which passes it in real time to the transcription service. The text needed for summaries, minutes, answers and translations goes to the language model the same way. Our server keeps neither the audio nor the text.
• No account. The app is activated with a code; we don’t ask for your name, email or a password.
• You decide what gets deleted. Delete one meeting from its screen, or everything from Settings → Data → Delete All Data. Only a usage counter remains on our server, with no audio or text.
• Let the other participants know that you’re transcribing the meeting.

Common problems

1. “Screen & System Audio Recording permission denied”

macOS requires this permission to let the app hear the call audio. The app does not record your screen.

1. Open System Settings → Privacy & Security → Screen & System Audio Recording.
2. Enable Fadeno.
3. Quit the app completely with ⌘Q and relaunch it. macOS only re-reads the grant at launch.

2. “Microphone permission denied”

1. Open System Settings → Privacy & Security → Microphone.
2. Enable Fadeno, quit it with ⌘Q and relaunch.

In the meantime the meeting is still transcribed from system audio; only your own voice is missing.

3. “That code isn't valid or has expired”

• Check you copied all of it: it is eight characters. Pasting from the email avoids mixing up similar letters.
• Each code works once and expires 48 hours after it is issued if unused.
• If you already used it on another Mac or it expired, write to us and we will send a new one. Enter it in Settings → Enter a new code.

4. “Recording stopped: you've used up this month's hours”

Each subscription includes a number of transcription hours per month. At 80% the app lets you know. At the limit you cannot start a new recording; one already running continues up to an extra margin and stops there.

Hours renew with your next billing period. Your past meetings, minutes and Ask Fadeno over them stay available. If you need more hours, write to us.

5. The meeting is not detected, or no transcript appears

• You can record even if Fadeno hasn’t detected the meeting: join the call (Teams, Zoom, Google Meet or another app) and press Record.
• If you use Google Meet, keep the meeting tab visible in your browser: macOS only exposes the title of the active tab. Zoom doesn’t show the meeting title; type it yourself when you prepare the meeting.
• Capture is system-wide: check that the call audio is actually playing on this Mac (not on headphones connected to another device).
• Check the permission in item 1: without it no audio arrives.
• Check your internet connection: transcription happens online. If it drops, the app reconnects on its own.
• If none of this helps, quit with ⌘Q, relaunch and write to us with the details above.

More answers in the FAQ and the guide.