Terms of use

Last updated: 28 September 2026

1. Who provides the service

Fadeno is provided by Alejandro Sánchez, an individual, Mexican tax ID (RFC) SALA850503MY3, located at Cipres 1500, San Mateo Atenco, Estado de México, 52014, Mexico. Contact: soporte@fadenoapp.com.

By using the app you accept these terms and Apple's standard Licensed Application End User License Agreement. That agreement governs the licence to the app; these terms govern the online transcription and writing service.

2. What is included

A personal, non-exclusive, non-transferable licence to use the app on your Mac, and access to the online transcription and writing service while your subscription is active.

3. Subscription and payment

• The subscription is bought and renewed through Apple. Price, period and renewal terms are shown before purchase.
• The subscription renews automatically unless you cancel it at least 24 hours before the current period ends, in your Apple account settings.
• Refunds are handled by Apple under its terms.

4. Activation

• The app activates by checking your purchase with Apple.
• It can also be activated with the free trial, one per Mac.
• Your activation is personal.

5. Included hours

Each subscription period includes 35 hours of transcription. What counts is the clock time during which the app is transcribing, counted once even when it transcribes your microphone and the meeting audio at the same time.

• At 28 hours (80%) we let you know, without interrupting anything.
• At 35 hours you can no longer start new recordings, but the meeting in progress keeps being transcribed.
• At 37 hours transcription stops even if the meeting hasn't ended. That 2-hour margin exists so a meeting that starts shortly before the limit isn't cut off.
• Hours renew with each period and don't roll over.

Generating minutes, catching up and asking questions doesn't use hours, but stops being available at 37 hours or if usage is abnormally high.

6. Acceptable use

• Tell participants that the meeting is being transcribed and comply with the law on recording conversations.
• Don't use Fadeno for unlawful activities.
• Don't share your activation with other people.
• Don't try to get around usage limits or access the service with software other than the app.

7. AI-generated output

Transcripts, minutes, summaries, answers and translations are generated automatically and may contain errors. Review them before making decisions or sharing them.

8. Your data

Data processing is described in the privacy notice. Your meetings are yours and are stored on your Mac.

9. Availability

The service depends on external providers and on your internet connection. We do what's reasonable to keep it working, but we don't guarantee uninterrupted availability.

10. Suspension

We may suspend an activation if it's used against these terms, if the subscription is refunded or if it expires. Where possible, we'll let you know first.

11. Liability

To the extent the law allows, our total liability for any claim related to Fadeno is limited to what you paid for the app in the previous 12 months. This limit doesn't apply to damage caused wilfully or by gross negligence, and doesn't reduce your rights under Mexico's Federal Consumer Protection Law.

12. Governing law

These terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of the State of Mexico, unless the law entitles you to go to the courts where you live. You can also file a complaint with Mexico's consumer protection agency (PROFECO).

13. Changes

If these terms change, we'll publish the new version here with its date and let you know in the app about significant changes.